Sales Order Cancellations
Order cancellations must be
received in writing (email, fax or mail) and are subject to a 33% cancellation
fee. If the order has shipped from the manufacturing facility, or from one of
our stocking locations, it cannot be cancelled.
Generally, all purchases of any
Power-io product are considered final.
- Any consideration of a product
return must be reviewed and approved by senior management from Power-io.
- Any product that is custom made,
custom marked, or custom assembled will not be considered for return.
- Product that is older than 2
months from date of manufacture, will not be considered for return. Product
that is under 2 months old, if it is allowed to be returned, will be subject to
a minimum restocking fee of at least 33%.
- All requests for return must be
made in writing and include a list of products to be returned along with model
numbers, serial numbers, and original order information.
- All products returned must brand
new, unused, and in their original packaging.
- Product that is not of the
current firmware and software version cannot be returned. Non-standard product
cannot be returned.
- Products that have been made
obsolete cannot be returned. Any product returned to Power-io must be
accompanied by a Return Materials Authorization (RMA) number issued by the
Sales Department. Product returned to Seller without an RMA will not be
processed for any reason.