Sales Order Cancellations

Order cancellations must be received in writing (email, fax or mail) and are subject to a 33% cancellation fee. If the order has shipped from the manufacturing facility, or from one of our stocking locations, it cannot be cancelled.

Product Returns

Generally, all purchases of any Power-io product are considered final.

• Any consideration of a product return must be reviewed and approved by senior management from Power-io.
• Any product that is custom made, custom marked, or custom assembled will not be considered for return.
• Product that is older than 2 months from date of manufacture, will not be considered for return. Product that is under 2 months old, if it is allowed to be returned, will be subject to a minimum restocking fee of at least 33%.
• All requests for return must be made in writing and include a list of products to be returned along with model numbers, serial numbers, and original order information.
• All products returned must brand new, unused, and in their original packaging.
• Product that is not of the current firmware and software version cannot be returned. Non-standard product cannot be returned.
• Products that have been made obsolete cannot be returned. Any product returned to Power-io must be accompanied by a Return Materials Authorization (RMA) number issued by the Sales Department. Product returned to Seller without an RMA will not be processed for any reason.